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Payment Options 

Residential Customers

How can I pay my bill?

  There are several ways for you to pay your utility bill:

By mail

You can pay your bill by mailing a check, money order or UtiliGift certificate payable to City Treasurer to:

City Treasurer
PO Box 11010
Tacoma, WA 98411-1010

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Internet Self Service

The City of Tacoma and Tacoma Public Utilities now offers a new program which allows you to view your bill and pay your bill online.  You can pay by either an automatic draft from your checking or savings account or by a credit card (Visa or MasterCard).  Click on this link for more information or to enroll.  Internet Self Service

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Auto Pay

No more worrying about due dates and stamps.  Sign up for Auto Pay to have your utility bill paid by deducting the amount due from  your checking or savings account.  Use this link for Internet Self Service to sign up for this feature. Internet Self Service

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Service+ Credit card payments over the telephone

We are offering a convenient new payment option where you can pay your residential utility bill over the telephone. Call our automated Service+ line at 253-502-8608.  You can pay by using your Visa or MasterCard.  All you need is your account number, the last four digits of the primary account holder's social security number and your debit or credit card. You will receive a confirmation number after the transaction has been completed.  

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PayStation payments

To provide our customers with more payment options, our new PayStations allow you to pay your residential utility bill with a MasterCard or Visa credit card, cash, money order, check or UtiliGift certificate.    

PayStations are open at the Safeway locations listed below. You will need your account number to use the PayStation.  The automated PayStation will provide you with a receipt of every transaction as proof of payment. If you want to make a payment on more than one account, you will need to make separate payments.

To see a map of the PayStation locations click here - MAP  

Tacoma Public Utilities east end of the Administration Building, South 35th Street and Union Avenue, open 24 hours

1624 72nd Street East (72nd & Portland Avenue) open 24 hours

15805 Pacific Avenue open 5:00 am - 1:00 am

10105 224th Street East, Graham (224th & Meridian) open 5:00 am - 1:00 am

11501 Canyon Road East (112th & Canyon) open 24 hours

10223 Gravelly Lake Dr. SW. Lakewood open 24 hours

2109 SW 336th St., Federal Way (corner of 21st Ave. & 335th St.) open 5:00 am - 1:00 am

1112 South M St. open 7:00 am to 11:00 pm

2637 North Pearl St. open 24 hours 

13308 Meridian E Puyallup open 24 hours

3842 Bridgeport Way W University Place open 24 hours

 

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Paying in person

You can pay in person at the Tacoma Public Utilities Administration Building at 3628 South 35th Street (South 35th Street and Union Avenue). When paying in person, you can use a credit card, cash, check, money order or UtiliGift certificate.

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Budget Billing

The Budget Billing Plan is a budget plan to help our residential customers level out their utility bills throughout the year. Here in the Northwest, customers whose homes have electric heat usually have higher electric bills in the winter. All of your Tacoma Public Utilities and City of Tacoma utility services are included in your average payment.

The Budget Billing Plan is for residential customers only. Any residential customer can request Budget Billing at any time when their account balance is zero.  However, the residence must have 12 consecutive months history. If you are on a bi-monthly billing cycle, the Budget Billing Plan changes your payments to monthly to help you with your household budget. If you are on a monthly billing cycle, it can help level out your payments throughout the year.

The Budget Billing Plan reviews and recalculates your payment every fourth month and every eighth month, which means your payment may go up or down depending on your actual electricity and water use. With the Budget Billing Plan you pay the calculated average amount for 11 months.  Then in the 12th, or  "true up" month, you will either owe or receive a credit.  After that, the cycle starts again, using the previous 12 months' bills to recalculate your average for the next 11 months. 

We will continue to read your electric and water meters as usual and you will receive information on your actual use so you will know how much electricity and water you are using.

Advantages:

  • Easier to budget monthly expenses.
  • Includes all City of Tacoma utility services.
  • Amount adjusted every four months to reflect electricity and water use, rate changes, etc.
  • Continue to read electric and water meters and provide information on actual use.
  • Will calculate average monthly payment before you sign up.

If you are interested in this program, call our Customer Service Office at 253-502-8600 to see if this plan will work for you. The Customer Service representative can calculate your Budget Billing Plan payment for you before you decide to sign up for this service.

 

   

 

 

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Send utility contract questions to Customer Service at  cservice@ci.tacoma.wa.us

 

Send questions or comments about the Web site to Lori Phillips 

Copyright 2002 Tacoma Public Utilities. All rights reserved. Designed by Lelian Solip. A service of the City of Tacoma.