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Residential Customers
How can I pay my bill?
There are several ways for you to pay
your utility bill:
By
mail
You can pay your bill by mailing a
check, money order or
UtiliGift certificate payable to City Treasurer to:
City Treasurer
PO Box 11010
Tacoma, WA 98411-1010
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Internet Self Service
The City of Tacoma and Tacoma Public Utilities now offers a
new program which allows you to view your bill and pay your bill online.
You can pay by either an automatic draft from your checking or savings account
or by a credit card (Visa or MasterCard). Click on this link for more
information or to enroll.
Internet Self Service Top
Auto Pay
No more worrying about due dates and stamps. Sign up
for Auto Pay to have your utility bill paid by deducting the amount due from
your checking or savings account. Use this link for Internet Self
Service to sign up for this feature.
Internet Self Service
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Service+ — Credit card payments over the telephone
We are offering a convenient new payment option where you
can pay your residential utility bill over the telephone. Call our
automated Service+ line at 253-502-8608. You can pay by using your Visa or
MasterCard. All you need is your account number, the last four
digits of the primary account holder's social security number and your debit or
credit card. You will receive a confirmation number after the
transaction has been completed.
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PayStation payments
To provide our customers with more payment options, our
new PayStations allow you to pay your residential utility bill with a MasterCard
or Visa credit card, cash, money order, check or
UtiliGift certificate.
PayStations are open at the Safeway locations listed below. You will need your account number to use the
PayStation. The automated PayStation will provide you with a receipt
of every transaction as proof of payment. If you want to make a payment on more
than one account, you will need to make separate payments.
To see a map of the PayStation locations click here -
MAP
Tacoma Public Utilities — east end of the Administration
Building, South 35th Street and Union Avenue, open 24 hours
1624 72nd Street East (72nd & Portland Avenue) — open 24
hours
15805 Pacific Avenue — open 5:00 am - 1:00 am
10105 224th Street East, Graham (224th & Meridian) —
open
5:00 am - 1:00 am
11501 Canyon Road East (112th & Canyon) — open 24 hours
10223 Gravelly Lake Dr. SW. Lakewood — open 24 hours
2109 SW 336th St., Federal Way (corner of 21st Ave. &
335th St.) — open 5:00 am - 1:00 am
1112 South M St. — open 7:00 am to 11:00 pm
2637 North Pearl St. — open 24 hours
13308 Meridian E Puyallup — open 24 hours
3842 Bridgeport Way W University Place — open 24 hours
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Paying in person
You can pay in person
at the Tacoma Public Utilities Administration Building at 3628 South 35th Street
(South 35th Street
and Union Avenue). When paying in person, you can use a credit card, cash, check, money order
or
UtiliGift certificate.
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Budget Billing
The Budget Billing Plan is a budget
plan to help our residential customers level out their utility
bills throughout the year. Here in the Northwest, customers whose homes have
electric heat usually have higher electric bills in the winter. All of your Tacoma Public Utilities and
City of Tacoma utility services are included in your average payment.
The Budget Billing Plan is for
residential customers only. Any residential customer can
request Budget Billing at any time when their account balance is zero.
However, the residence must have 12 consecutive months history. If you are on a
bi-monthly billing cycle, the Budget Billing Plan changes your payments to monthly to help you with
your household budget. If you are on a monthly billing cycle, it can help level
out your payments throughout the year.
The Budget Billing Plan reviews and recalculates
your payment every fourth month and every eighth month, which means your payment may go up or down depending on
your actual electricity and water use. With the Budget Billing Plan you pay the
calculated average amount for 11 months. Then in the 12th, or "true up"
month, you will either owe or receive a credit. After that, the cycle
starts again, using the previous 12 months' bills to recalculate your average
for the next 11 months.
We will continue to read your electric
and water meters as usual and you will receive information on your actual use so
you will know how much electricity and water you are using.
Advantages:
- Easier to budget monthly expenses.
- Includes all City of
Tacoma utility services.
- Amount adjusted every four months to
reflect electricity and water use, rate changes, etc.
- Continue to read electric and water
meters and provide information on actual use.
- Will calculate average monthly
payment before you sign up.
If you are interested in this program,
call our Customer Service Office at 253-502-8600 to see if this plan will work
for you. The Customer Service representative can calculate your Budget Billing Plan
payment for you before you decide to sign up for this service.
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